Whatever happened to decent customer service??!! I just got off the phone 1st with the less than nice operator/receptionist for the repair department where I'm having an issue with my computer repair... then I had to leave yet another message!! This is the 3rd one... BUT it was with the service manager so hopefully I can get some satisfaction. I told the receptionist that I sent my computer in and it still wasn't fixed and she said something to the effect of Well you can send it back... to which I replied No. I want it fixed here in Seattle... grrrggrrr... This ongoing computer saga actually has surpassed my employment saga in my mind!!!