When your boss decides you and your co-worker need to stagger your hours so that one of you is here until 6:00pm because apparently, he can't put one call on hold to pick up the other call. Give me a freaking break. In the eight months that you have been here, you have only had an issue one day because it got busy past 5:30pm so now we have to alter our schedules to think of you??? It's called a goddamn hold button you idiot!