Customer 'Care'
While most of the time I appreciate the fact that I don't have to talk to real people and can just go to a website to get the answers I need, I hate it when the website actually does NOT have the answer I need and I have to search all over the website to find some way to actually contact the vendor. Lately I've been getting email returned to my yahoo account that I didn't send. (This is actually the 2nd time this has happened, it has been happening sporadically with hotmail too). I tried to forward it to help@yahoo.com thinking I was clever. That email doesn't exist. I go to their help pages. Pages and pages of the most inane crap (how do I log in? How do I change my password, what are these people, retarded?), but nothing about this. Several minutes and many different searches later I finally find the form to email customer care. Hopefully they can do something for me.
3 Comments:
I have had both of those issues. The Yahoo Help section one and the returned email one. Let me know what they say about it. Also, when I have used that form before, I have had to email back and forth with them several more time to get the actual answer I needed.
On another note, I now have to answer Customer Care emails that come in through a web form. I only have to answer them on one specific area that I cover, but eventually I think I will have to answer all the generic consumer questions. All the business owners here have the answer their own customer support emails.
One thing to keep in mind is that product managers here seem to be accountable for the performance of their products. This a novel concept at the last place where it can take years of poor performance sucking up resources for someone to finally admit that something isn't working.
Thank you David! You were far more helpful than the yahoobots that replied to my email the first time. I knew it wasn't someone hacking into my account or anything as extravagant as that, but I didn't want yahoo thinking I was the spammer.
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